Have questions about shopping at Vibe Cart? We're here to help! Below you'll find answers to the most common questions about orders, shipping, returns, payments, and our products. If you can't find the information you're looking for, feel free to contact our friendly customer support team—we're always happy to assist you and your furry friends.
We process all orders within 1–2 business days. Standard shipping typically arrives within 3–7 business days, while express shipping usually takes 1–3 business days, depending on your location.
Yes! We offer free standard shipping on eligible orders over $75. Shipping costs for orders below this amount are calculated at checkout based on your location and selected shipping method.
Absolutely. Once your order has been shipped, you'll receive a confirmation email containing your tracking number and a link to monitor your package in real time.
We accept returns within 30 days of delivery for unused items in their original packaging. Certain items such as opened pet food, treats, and personalized products are not eligible for return for hygiene and safety reasons.
We're sorry for the inconvenience. Please contact our support team within 7 days of receiving your order, along with photos of the damaged or incorrect item. We'll arrange a replacement or refund as quickly as possible.
You can reach us anytime by email at harpreetsingh63980@gmail.com or call us at +1 (208) 755-4913 during our customer support hours. We're always happy to help with product recommendations, orders, or general inquiries.
Yes! We carefully select high-quality products from trusted brands to ensure they're safe, durable, and suitable for your pets. Product descriptions include important information to help you choose the right items for your pet's age, size, and breed.
